USA-based exporter · Florida LLC · 30+ countries · Export documentation included · AS-IS disclosed on every listing

    Privacy Policy

    Your privacy is important to us. Learn how we protect your personal information.

    Effective Date: January 1, 2025

    Rotala International LLC ("we," "us," or "our") respects your privacy and is committed to protecting your personal information. This Privacy Policy explains how we collect, use, disclose, and safeguard your information when you use our website and services, in compliance with GDPR, CCPA, and other applicable privacy laws.

    1. Information We Collect

    Personal Information You Provide:

    • Account Information: Email address, full name, password (encrypted)
    • Profile Information: Company name, phone number, country
    • Order Information: Purchase history, billing information handled by Stripe
    • Contact Information: Name, email, company, message when you contact us

    Automatically Collected Information:

    • IP Address: Your IP address is collected for analytics, fraud prevention, and geolocation purposes
    • Geolocation Data: Approximate location (country, city, region) derived from your IP address
    • Usage Data: Pages viewed, time on site, scroll depth, navigation paths, entry and exit pages
    • Device Information: Browser type and version, operating system, device type (desktop/mobile/tablet), screen resolution
    • Session Information: Session IDs, page load times, and browsing behavior within sessions
    • Referrer Data: The website or source that referred you to our site, including UTM campaign parameters
    • Browser Fingerprint: A unique identifier generated from browser characteristics for analytics

    2. How We Use Your Information

    We use your personal information for:

    • Creating and managing your account
    • Processing and fulfilling your orders
    • Communicating about orders and inquiries
    • Sending important service updates
    • Improving our website and services
    • Detecting and preventing fraud
    • Complying with legal obligations

    3. How We Share Your Information

    We do NOT sell your personal information.

    We may share your information with:

    • Service Providers: Stripe (payments), Resend (emails), Supabase (hosting)
    • Legal Requirements: When required by law or to protect our rights
    • Business Transfers: In connection with merger, acquisition, or asset sale

    4. Your Privacy Rights

    GDPR Rights (EU/UK Residents):

    • Right to Access your data
    • Right to Rectification (correct inaccurate data)
    • Right to Erasure ("right to be forgotten")
    • Right to Data Portability (receive your data)
    • Right to Object to processing
    • Right to Restrict processing

    CCPA Rights (California Residents):

    • Right to Know what data we collect
    • Right to Delete your data
    • Right to Opt-Out (we don't sell data)
    • Right to Non-Discrimination

    Exercise Your Rights:

    5. Data Security

    We implement industry-standard security measures:

    • Encryption of data in transit (HTTPS/SSL)
    • Encryption of sensitive data at rest
    • Row-level security on database access
    • Secure authentication with JWT tokens
    • Regular security audits and monitoring

    No method of transmission over the Internet is 100% secure. While we strive to protect your information, we cannot guarantee absolute security.

    6. Data Retention

    We retain your information for as long as necessary to:

    • Provide our services
    • Comply with legal obligations (tax records: 7 years)
    • Resolve disputes and enforce agreements

    When you delete your account, we delete or anonymize your data within 30 days, except where legally required to retain certain information.

    2. Contact Information

    If you have any questions about this Privacy Notice or our data practices, please contact us:

    Rotala International LLC

    Email: compliance@rotalainternational.com

    Website: www.rotalainternational.com

    Physical Address: 10501 S Belcher Rd, Largo, FL 33777

    For Florida residents: You have the right to request information about the Personal Information we collect and how it is used. To exercise your rights, please contact us at the address above.

    3. Florida-Specific Privacy Rights

    Florida residents have specific rights under Florida law regarding their Personal Information:

    Florida Digital Bill of Rights (If Applicable): Depending on the size and nature of our operations, Florida residents may have rights to:

    • Access the Personal Information we have collected about you
    • Correct inaccuracies in your Personal Information
    • Delete Personal Information under certain circumstances
    • Opt out of the sale of Personal Information
    • Opt out of targeted advertising

    To exercise these rights, please contact us using the information provided in the Contact Information section above. We will respond to your request within 45 days as required by applicable law.

    Health Information Privacy

    If your interaction with Rotala International LLC involves health-related information in connection with medical equipment purchases or services, such information may be subject to additional privacy protections under the Health Insurance Portability and Accountability Act (HIPAA) and other applicable health privacy laws. We maintain appropriate safeguards to protect health-related information in accordance with applicable law.

    4. Credit Card and Payment Information Protection

    Rotala International LLC uses third-party payment processors to handle all payment transactions. We do not directly collect, store, or process your credit card information on our servers. Your payment information is transmitted directly to our third-party payment processor, which maintains strict PCI-DSS (Payment Card Industry Data Security Standard) compliance. We shall not share your payment information with any party other than our authorized third-party payment processors, the card carrier, or its authorized service processing agents.

    5. Security of Personal Information

    We implement a variety of security measures to maintain the safety of your Personal Information when you place an order or enter, submit, or access your Personal Information. Given the nature of our business involving medical equipment, we take additional measures to protect health-related information that may be associated with your purchases or inquiries. We implement industry-standard security protocols including encryption, secure data transmission, and restricted access controls to safeguard sensitive information.

    6. Third-Party Links and Services

    This website uses third-party payment processors to handle financial transactions. When you make a purchase, your payment information is processed by our third-party service provider and is subject to their privacy policy and terms of service. We encourage you to review the privacy policies of any third-party payment processors before providing your payment information. Common payment processors we may use include Stripe.

    7. Registration and Account Section

    Account Security and User Responsibilities

    If you create a registered user account on our website, you are responsible for maintaining the confidentiality of your account credentials and for all activities that occur under your account.

    8. Data Retention Periods

    Rotala International LLC retains your Personal Information for as long as necessary to fulfill the purposes outlined in this Privacy Notice, unless a longer retention period is required or permitted by law. Specific retention periods include:

    • Account Information: Retained for the duration of your account plus 7 years after account closure for legal and tax purposes
    • Transaction Records: Retained for 7 years in accordance with tax and accounting requirements
    • Marketing Communications: Retained until you unsubscribe or opt out
    • Website Analytics: Typically retained for 26 months
    • Customer Service Records: Retained for 3 years after the last interaction

    These retention periods may be extended if required by applicable law, ongoing legal proceedings, or legitimate business needs.

    9. Facebook Login Data

    If you choose to sign in using Facebook Login, we receive limited profile information (such as your name, email address, and profile picture) as permitted by Facebook's Terms. This information is used only to create or authenticate your account on our platform. We do not share this information with third parties and it is deleted upon your request or account closure.

    10. Google Sign-In Data

    If you choose to sign in using Google Sign-In, we receive limited profile information (such as your name, email address, and profile picture) as permitted by Google's Terms. This information is used only to create or authenticate your account on our platform. We do not share this information with third parties and it is deleted upon your request or account closure.

    Legal Disclaimer

    This document has been prepared based on a correction guide you provided and information you supplied. It does not constitute legal advice. You should have an attorney licensed in Florida review your Privacy Notice, especially given that you handle medical equipment which may involve health information subject to HIPAA and other healthcare privacy regulations. Rotala International LLC is solely responsible for the content and legal compliance of its Privacy Notice.